Worth reading before your first order

We are a grower. Qujing Koala Gardening Co., Ltd. runs its own polyhouses, propagation benches and mother-plant gardens in Yanjiang Sub-district, Qilin District, Qujing, Yunnan. Succulents move from mother plant to cutting to pot to grading without passing through the flower market.

Succulents and cuttings are the core, alongside foliage plants, seasonal flowers, terracotta and cement-look pots, propagation trays, substrate and tools - all able to travel in one mixed shipment.

Yes. New accounts can start with a sample lot, or visit Koala Garden Center in Qujing, Yunnan. Call ahead and we will assign a contact person for your visit.

Every lot is labelled and logged against a mother-plant batch, with photographs kept at cutting, potting and dispatch. If a lot arrives mixed or impure, the undelivered quantity is refunded in full and replaced.

We bring in new mother plants each quarter. New varieties are released in small trial lots so you can sample before ordering in volume - ask us for the current new-arrivals list.

Standard succulent lines start at 500 plants, cuttings at 100-200 heads, large succulents at 50 plants. Trial lots under 50 plants and retail orders are welcome and billed per pot.

Quotes are itemised by variety, pot size and quantity and include packaging. Freight is calculated by destination and weight, payable on delivery or prepaid and added to the invoice.

Yes, and we encourage it. From 500 plants you can mix as many varieties as you like; we pack to your ratio and list each variety on the packing slip.

Yes. Consistent monthly volumes, fixed standing orders and bulk project supply can be priced on an agreed rate, stated on the quotation for that variety and volume.

Normally payment before dispatch or on delivery; monthly settlement can be arranged for long-term accounts. We can provide company registration documents and issue VAT invoices.

Next day inside Yunnan, about 2 days to Sichuan, Chongqing and Guizhou, around 3 days to the Pearl River Delta and Yangtze Delta, roughly 4 days to northern and north-western China. Above 500 plants we can send a dedicated truck.

Succulents are layered into cartons by pot size with perlite for moisture and dividers against crushing; labels and fragile items are reinforced, and a packing list and care card are included.

Yes. We apply destination-specific quarantine treatment, individual bagging or potted packing, and provide English packing lists, loading video and container photographs. Export needs 7-10 days of lead time for preparation and booking.

During extreme heat and cold we add shading, insulation and temperature management and adjust the packing method, and we will talk to you about dispatch timing in advance to avoid heavy losses on arrival.

Please send photos within 24 hours of delivery together with the box label. Once transit damage is confirmed we replace or credit within 48 hours. Mild leaf shrink during normal acclimation is not a quality issue.

Yes. Every order includes a care card covering light, watering, mix and seasonal notes. Retail and institutional buyers also get display and line-mix advice, and large accounts can book one online training session.

Foliage plants and seasonal flowers are within our supply range. Ficus, rubber plants, ferns and similar evergreens ship against a list, and seasonal flowers such as gerbera and tulip are produced weekly.

WeChat is fastest - add our service account Koala. Our Douyin account @koala-succulent-base shows livestreams and day-to-day nursery life, and the sales line +86 133 9874 4433 reaches a dedicated contact during working hours.